PRIVACY STATEMENT

Zestél International NZ Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this Privacy Statement.

We may change this policy from time to time by updating this page so we recommend that you check this page to ensure that you are happy with our revisions. (This Privacy Statement is effective from August 22, 2016.)

The information we request of you is gathered so we can best serve you as our valued client, and it also helps us to understand your specific needs.  The information we require includes:

– Your name

– Your contact details including address, postcode, phone numbers and email address

– other information relevant to customer offers and/or surveys

With this information, we keep up-to-date with our internal records, and look to improve our range of products where appropriate.

If you have provided your email address in order to join our mailing list, we will email you our newsletter whenever it is released and may on occasion send you promotional emails about special offers or other information we feel may be of interest or value to you.  In the future we may contact you for market research purposes – via email, phone or post – so we can improve or update our products and/or our website.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps log you back in to our store automatically and also allows us to analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that particular website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

PERSONAL INFORMATION
We will not sell or distribute your personal information to third parties unless we have your permission or are required by law. You may request details of personal information which we hold about you. If you would like a copy of the information held about you please contact us. If you believe that any information we are holding about you is incorrect or incomplete, please contact us. We will promptly correct any information found to be incorrect.

 

TERMS & CONDITIONS

This website is owned and operated by Zestél International NZ Ltd, and the Terms and Conditions are as stated on August 22, 2016.

The following Terms and Conditions govern the use of the Zestél Gum  website, the materials and information contained therein and related services made available to you via this website. Zestél may, from time to time, change this website including these Terms & Conditions of use.


USE OF THIS WEBSITE
You will be required to register to use some of the features on this website. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change, please notify us immediately.


EXCLUSION OF LIABILITY & OVERALL DISCLAIMER
The materials and information provided on this website and related communications are provided on an “as is” basis.  Zestél assumes no responsibility for, and makes no representations to you or any other person, with respect to the accuracy of the information on this website. Any reference to products or services on this website is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by Zestél. Zestél expressly disclaims any implied or express warranties or conditions of any kind or non-infringement of intellectual property rights relating to information or materials accessible from or on this website. Zestél shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this website, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods.

LINKS & THIRD-PARTY REPRESENTATION ON THIS WEBSITE
Zestél makes no representations or warranties about any other website which you may access through this website. When you access another website, that other website is independent from this website, and Zestél has no control over the content on that other website. Any link to another website is provided as a convenience to users of this website. Other websites are not under the control of Zestél, and Zestél is not responsible for the accuracy of any information on any other website. Zestél does not monitor or review the content of any other website. You must take your own precautions to ensure that any other website that you access by link from this website is free from viruses, worms and other materials of a destructive nature.


COPYRIGHT

Zestél International NZ Ltd is a registered business. All contents in the Zestél Gum website including photographic images, text copy, illustrations and logos are the property of Zestél or its suppliers and are protected by New Zealand, Australian and International copyright laws. You must comply with all proprietary and copyright notices on this website. The information on this website is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means:

(a) copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this website;

(b) alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this website which can be accessed through this website; or

(c) use or apply, for commercial purposes, any material or information on this website, without the prior written consent of Zestél.

YOUR ACTIVITY
Your use of the Zestél Gum website at solely at your own risk. You agree that you will be personally responsible for your use of this website and for all of your communication and activity on this website. We reserve the right to deny you access to this website, or any part of this website, at any time without notice. If we determine, by our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this website on a temporary or permanent basis and any decision to do so is final.

 

ORDERING & DELIVERY

IS IT SAFE TO ORDER ONLINE?
You can rest assured that you are safe. However if you would rather order by phone, simply contact us personally to process your order.

ARE MY PERSONAL DETAILS SAFE?
Zestél will ensure your privacy. We will never share your details with any other parties, and will not store your credit credit card details (should you choose to pay by credit card over the phone).  We will keep your customer information on file so we can keep in touch with you, and advise you of any special promotions or events.  If at anytime you would like your information removed from our files please contact us.

HOW CAN I PLACE AN ORDER?
Orders can be made fast, efficiently and safely via our online store. If however you are unable to order online, you can simply contact Zestél and if you are in the right location you can place your order – sales@zestelgum.com

HOW MUCH DOES DELIVERY COST IN NEW ZEALAND?
There is a flat postage rate of $2.00 for one unit (a pack of five). Delivery is FREE for all orders of two or more packs (of five units).

HOW IS MY ORDER SENT?
Zestél will ensure the most efficient delivery of your order by Express Post or by courier service – whichever is the safest, fastest and most economical for your location. In this way we maximise efficiency and security, allowing us to monitor your shipment through a certified tracking number and/or by your authorisation where a signature is required for your parcel to be collected.  If you have any special delivery instructions please advise us of these in the comments section when placing your order.

WHEN WILL MY ORDER ARRIVE?
Orders are usually despatched within 48 hours of receipt of payment.  While Express Post guarantees delivery the following working day in metropolitan areas, please allow up to three working days for delivery (regional country areas may take a little longer.) If your order does not arrive within the specified time, please contact us and we will happily follow up with the relevant postage/courier service.

DO PRICES LISTED INCLUDE GST?
All Zestél prices are quoted in New Zealand dollars (NZD $) and these prices include GST. If ordering outside of Australia the GST will be deducted.  (Please use a currency converter to determine the price in your currency)

DOES ZESTEL DELIVER WOLDWIDE?
At this stage, Zestél Energy Gum is only available in New Zealand – however before long it will be available in Australia and world wide. Watch this space!

WHAT IS ZESTELS RETURNS POLICY?
It is very important to Zestél that you are delighted with your purchase.  Your satisfaction is our priority. We have 100% quality control with all our products, however if you do find that an item is faulty, or if you find that the package is damaged in any way, then we will happily exchange the item. Please refer to the Zestél ‘Returns Policy’ for full details.

WHAT HAPPENS IF THE PRODUCT I ORDER IS OUT OF STOCK?
We do our best to keep in stock at all times.  However should the item you want be unavailable, we will advise you of the expected delivery date, or where possible direct you to a store near you that has the item you require.

YOUR ORDER CONFIRMATION EMAIL
Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes cannot be made once your order is shipped.

If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your order and your order number. Please do not assume your order has been received.

ORDER CANCELLATIONS
All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing by either the customer or Zestél. Orders can not be cancelled once they have been shipped.

PRODUCT AVAILABILITY
Zestél product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays in supply we will notify you as soon as possible.

RETURNS POLICY
It is very important to Zestél that you are delighted with your purchase. Your satisfaction is our priority.
We have 100% quality control with our products, however if you do find that an item is not satisfactory then we will happily exchange the item.

Please contact us to make arrangements. Thank You.